Frequently Asked Process Server Questions

 

Who is Due ProcessUSA?

We are a Customer Service Company specializing in Process Serving Nationwide as well as “Front Line” Skip Tracing. Headquartered in Columbia Maryland between Washington, DC and Baltimore, MD, we have a national network of over 1200 contract process servers as well as Due ProcessUSA vetted process serving companies around the nation.


What does a Due ProcessUSA Contract Process Server do?

Our Contract Process Servers follow the rules of the issuing court to hand deliver the documents being served in a manner prescribed by the court. Our Contract Process Servers use our mobile APP to update their attempts and service details of our client’s orders in real-time from the field. Once the documents are “Served”, Due ProcessUSA returns an Affidavit of Service, also called a Proof of Service, to the court in which the case is being heard or given to the party who requested the service for them to file with the court.


How do I place and track my orders with Due ProcessUSA?

Due ProcessUSA uses a web-based application that allows our clients, paralegals, lawyers, debt collectors and other process servers to enter their orders on-line, attach their documents to their order and electronically send them to us. Once more our clients are able to track the status of their orders on-line and once service is completed they can download a copy of the Affidavit of Service from our website.


How much does it cost to get papers served?

Due ProcessUSA has two types of service rates, Local and National.Local rates apply to documents being served at an address within forty (40) miles of our client’s office. National rates apply to all other areas of the Continental United States outside of those 40 miles.

The cost of service is determined by the number of business days in which we have to server our client’s documents. The rate is increased if the deadline time to serve is decreased. There are never hidden fees for mileage, notary, etc. You tell us when the deadline date is and we give you the flat fee amount.


Can papers be faxed or e-mailed to Due ProcessUSA?

In many cases you will be able to fax or email papers to Due ProcessUSA. The only limitation would be is if your local court requires the original documents to be served.


How long does it take to get papers served?

No process server can guarantee your papers will be served. There are just too many intangibles that affect service success. What Due ProcessUSA can guarantee is that your documents given to us for Regular Service are usually attempted within 3 to 5 business days after we receive them from you.

Due ProcessUSA provides the service levels listed below;

Regular Service - If we have 10 plus business days to serve
Rush Service - If we have 5 to 9 business days to serve
Expedited Service - If we have 2 to 4 business days to serve
Deadline Service - If we have less than two business days to serve


What if the person being served evades service?

When necessary, Due ProcessUSA provides to our clients Affidavits of Due Diligence at no additional charge, that list all efforts to effect service. This may be used in support of any Motions for Alternative Service that may be filed.


Does a process server need to be licensed?

Not all states require a process server to be licensed. However, some states require that process servers be registered in their county or state, or appointed to serve in a specific county. Some of these states are listed below. Many states also require bonding and insurance. Due ProcessUSA servers are licensed in the required states.

  • Alaska
  • Arizona
  • California
  • Illinois
  • Montana
  • Nevada
  • Oklahoma
  • Texas

What is an Affidavit of Service and a Proof of Service?

An Affidavit of Service, also called a Proof of Service, is a signed document provided to the court by Due ProcessUSA. Generally an Affidavit of Service must be notarized and a Proof of Service does not. This is dictated by the rules of the court in which the case is filed. Once service has been effectuated and Affidavit/Proof must be filed with the court. Generally they must include the date, time of when the papers were served as well as the address, and who was served.


What exactly is skip tracing to Due ProcessUSA?

Due ProcessUSA is a “Front Line” Skip Tracer. Front Line means we access the information directly from Credit Bureaus, Motor Vehicle Administrations and Government Agencies, not the pay per search services everyone has access to on the Internet. We then filter and decipher that information to identify locations with the highest probability of successful service. We eliminate outdated and unnecessary addresses and target those with the highest probability of contact. We only charge for the service when we complete service at an address we located.


How do I check on the status of a project?

You may check on the status of your project in a number of ways. We can provide the information electronically by directly interacting with your with your case management software. If you prefer, log into our secure case management system and check for yourself. All information is updated daily. Additionally, we send you email to update you along the way, or you can pick up the phone and speak directly with one of our customer service representatives.


Who do I call with questions about my invoice?

For billing inquiries you may email bkeeping@dueprocessusa.com or call (800) 228-0484.


How do I become a process server?

Rules and regulations on becoming a certified process server vary by state and/or county. Check with your local courts or regulating agencies to get instructions for your area. We’re more than willing to help point you in the right direction, too. Call (800) 228-0484 or email contractor@dueprocessusa.com for more information or access our careers section on our website and submit your application.